Experience drivers

692 valid responses

Top opportunity

Service Not Performed / Too Basic

5% share · -118 pts

Largest NPS penalty

-166 pts

Unfair Billing / Charged for Not Delivered

Classified issue mentions

213

23% of selected responses

Standard issues observed

157 classified responses

Priority ranking

Opportunity combines frequency with the negative NPS gap.

Selected standard issue

Mentioned NPS

-46

Gap vs others

-118 pts

Classification context

What this means

Service Not Performed / Too Basic appears in 5% of responses in this scope. 54% of those responses are detractors.

Where to focus

ODL REMOL, Portones ELIASUR, Amaya Nuevo Centro

Recommended next step

Review recent comments from the highest-volume workshops, validate the root cause, and assign a follow-up owner.

Locations with the most Service Not Performed / Too Basic.

Workshop	mentions	share	NPS
ODL REMOL ODL	4	3%	0
Portones ELIASUR POR	3	5%	-67
Amaya Nuevo Centro AMA	2	11%	-50
Pta Carretas ELIASUR PCA	2	17%	-50
Casey CAS	1	3%	-100
SMONTERO SMO	1	50%	-100
GOMER GOM	1	10%	0